Dawn Wilson

CRM Specialist

With over two decades of dedicated service at the Hospital Corporation of America (HCA), Dawn has established a distinguished career in healthcare data management and customer relations. Throughout her tenure, Dawn has consistently demonstrated exceptional skills in customer service and customer relationship management (CRM), ensuring that customers receive the highest quality of care and service. Dawn’s hands-on experience and expertise in CRM has been instrumental in streamlining communication processes as well as improving patient satisfaction. Beyond direct customer interactions, Dawn has been a pivotal contributor to various initiatives aimed at optimizing patient experience within an HCA affiliate program. A commitment to excellence and continuous improvement has earned Dawn numerous accolades and the respect of both colleagues and customers alike.